Network Engineer
-
Job Type:
Full Time -
Compensation:
70-90k/ Year -
Reports to:
Operations Manager -
Primary Job Location:
Onsite
GENERAL SUMMARY:
The Support Technician is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software.
Key Responsibilities
- 3+ years in IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
- Support disaster recovery solutions.
- Advanced technical support at the network level: WAN and LAN connectivity, routers, switches & firewalls.
- Advanced remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Monitor the remote monitoring and management system alerts, notifications, and respond accordingly through service tickets.
- System documentation, maintenance and architecture review.
- Regular communication with customers: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Additional Duties and Responsibilities:
- Improve customer service, perception, and satisfaction.
- Fast turnaround of customer requests.
- Ability to work in a team and communicate effectively.
- Work with the Help Desk Coordinator to ensure requests are routed to the proper resource to be resolved quickly and efficiently.
- Escalate service requests that require engineer level support.
- Responsible for entering time and expenses as they occur.
- Understand processes in ConnectWise PSA by completing assigned training materials and blueprints on the ConnectWise University.
Required Qualifications:
- 3+ years of experience in IT engineering role
- Local to Chicago and the surrounding suburbs
- Valid Driver’s License & Insured Vehicle
Preferred Skillsets:
- 3+ years supporting Microsoft Windows family of Operating Systems
- 3+ years supporting Microsoft Windows Active Directory / Entra ID
- 3+ years supporting Microsoft M365 Cloud Services
- 3+ years supporting Cisco Meraki Cloud Services
Candidates must be willing to travel locally, with their own vehicle on occasion. Employees are reimbursed for mileage and other expenses.