IT Outsourcing in Chicago for Small and Midsize Businesses
IT outsourcing in Chicago works best when someone clearly owns the recurring problems. Without that, the same password lockout, slow laptop, or failed backup eats a few hours every week, and nobody is sure whose job it is to fix it for good. BSGtech takes that ownership off your plate. We are a local team that has supported Chicagoland businesses since 2009, and we run IT for you or alongside your own staff.
Clear ownership. A written scope. One team for IT, security, and physical security.
Outsourced IT · Chicago, IL
Outsourced IT Support in Chicago: Is It Right for You?
Outsourced IT support fits when you don’t have a clear IT owner on your side. These are the signs it may be time:
- No internal IT owner. Someone in operations or finance handles IT on top of their real job.
- A growing ticket backlog. Requests wait because nobody has the time.
- The same problems come back. They get patched, then return, and no one traces the cause.
- Staff is in several offices or working remotely. Support is uneven from one site to the next.
- Security tasks no one clearly owns. Patching, MFA, backups, and access reviews fall between people.
Our office is in Mount Prospect, so if you’re nearby, our engineers can visit you when a remote fix is not enough. Everyone else gets the same support remotely. Whether you need a full Chicago IT outsourcing partner or just some extra support for your team, the first step is the same: a free IT Health Assessment.
Support Models
Fully Outsourced, Co-Managed or One Function
Outsourcing IT in Chicago does not mean handing over everything. Pick the model that fits how your team works today.
Fully Outsourced IT
BSGtech acts as your outsourced IT department and runs your day-to-day IT: help desk, monitoring, Microsoft 365, security, backups, vendor coordination, and IT planning. It suits companies with no internal IT owner.
Co-Managed IT
BSGtech works alongside your internal IT staff. Co-managed IT adds extra hands for after-hours coverage, overflow tickets, security work, and projects, while your team keeps setting priorities. A written split shows who does what.
One Function
Outsource one piece and keep the rest. A common choice is the IT help desk only: we take your staff’s requests and pass back anything that needs your team’s decision.
| Model | Who runs day-to-day IT | Role of your internal staff | Written split of tasks | Best for |
|---|---|---|---|---|
| Fully outsourced | BSGtech | Approve decisions and priorities | Covers the full agreed scope | Companies with no internal IT owner |
| Co-managed | BSGtech and your IT staff together | Lead priorities and daily work | Agreed task by task | Teams with IT staff who need backup |
| One function | Your team, except the function you outsource | Own everything outside that function | Covers only that function | Teams that need help in one area |
Quick Fit Check
- Do you have an internal IT owner? If not, fully outsourced usually fits. If you do, look at co-managed.
- What is overloaded? Tickets, after-hours coverage, security, or projects often point to one function or co-managed.
- Do you want full ownership or extra capacity? Ownership points to fully outsourced. Capacity points to co-managed or one function.
- Is your main gap support, security, cloud, or planning? That tells you where to start.
Still weighing options? Read our guide to staff augmentation vs. managed services.
Core Services
IT Outsourcing Services Chicago Businesses Rely On
Our IT outsourcing services in Chicago cover the daily work and the planning behind it. Each service links to its own page.
1. IT Help Desk
Your staff calls or submits a ticket, and our U.S.-based IT help desk owns the request until it is closed.
2. Monitoring & Maintenance
We watch servers, networks, and devices 24/7 and handle patching and updates. See our managed IT services.
3. Microsoft 365 & Cloud
We manage Microsoft 365, including email, Teams, user accounts, and licenses, and we plan and secure cloud moves. See our managed IT services.
4. Cybersecurity
Firewalls, endpoint security, multi-factor authentication, and round-the-clock monitoring. See our cybersecurity services.
5. Backup & Recovery
Automatic backups, plus restore tests that show your data comes back, so recovery works when you need it.
6. Network & Vendor Coordination
We manage your network and work with your internet, software, and hardware vendors, so your team doesn’t have to.
7. Physical Security
Brivo access control and Eagle Eye Networks cloud cameras, installed and managed by certified engineers. See our physical security services.
8. IT Planning
A vCIO helps you plan upgrades, replacements, and budgets, so IT supports where the business is heading.
Clear Responsibilities
Who Owns What When You Outsource IT
Outsourcing works when both sides know who does what. This table shows a typical split. Your written agreement sets the final division, so treat it as a starting point.
| IT task | BSGtech | Your team |
|---|---|---|
| Staff onboarding and offboarding | Creates and removes accounts, devices, and access when asked | Tells us who is joining or leaving, and when |
| Admin access | Manages admin accounts and reviews who holds them | Approves who should have admin rights |
| Updates | Plans, tests, and installs updates and patches | Approves timing for critical systems |
| Backup monitoring | Watches backup jobs and fixes failures | Confirms which data and systems matter most |
| Restore testing | Runs restore tests and reports results | Reviews results and agrees recovery priorities |
| Incident notice | Alerts you to incidents and leads the technical response | Names the contacts and decides on any client or legal notices |
| Vendor escalation | Contacts vendors and tracks issues to resolution | Holds vendor contracts and approves changes |
Support Process
How Support Works for Your Team
Chicago outsourced IT support should be easy to follow. Here is the path every request takes.
- Repeat tickets are a signal. Say several people keep asking for access to the same shared folder. Granting it each time fixes nothing. We review how that folder's permissions are set up and correct them at the source, so the requests stop. That is how a help desk turns into preventive work.
Onboarding
Switching to Outsourced IT Without Disruption
Changing providers can feel disruptive, but a clear plan keeps your team moving. We start with a free IT Health Assessment and move in four stages.
If you have internal IT staff, we work alongside them throughout the move.
Why BSG?
Why Chicago Businesses Choose BSGtech
Many companies offer Chicago IT outsourcing. Here is what sets BSGtech apart as an outsourced IT provider.
A Local Team Since 2009
We have supported Chicagoland businesses since 2009. Engineers from our Mount Prospect office handle on-site work across the area, including Evanston, Schaumburg, Naperville, and Des Plaines.
One Partner for IT, Cybersecurity and Physical Security
Through Unified Protection, your IT, cybersecurity, and physical security can sit under one contract and one support team.
Fully Managed or Co-Managed
You choose full ownership or support beside your own staff, with a written scope either way.
Honest About Shared Responsibility
Outsourcing IT doesn’t guarantee security or compliance on its own. We are clear about what we own and what stays with your team, so there are no surprises.
Client Results · Chicago
What Local Business Leaders Say
What You'll Notice
- Fewer repeat problems and clearer ownership
- Security tasks that someone actually owns
- A written scope that shows who does what
- A smooth move from your current provider
Andy Schroder
The agency I work for has used BSGtech as our managed IT service provider for several years, and I truly can't say enough great things about the entire team.
Areas We Serve
Also Serving
FAQs
IT Outsourcing Chicago FAQs
Quick answers about scope, co-managed IT, security, backups, switching, and pricing.
What does IT outsourcing include?
IT outsourcing can include help desk, monitoring, cloud, security, backups and planning, as set in your written scope. The scope lists what we handle and what stays with your team. We agree on it before work begins, so nobody has to guess.
How is co-managed IT different from fully outsourced IT?
In fully outsourced IT, BSGtech runs your day-to-day IT. In co-managed IT, we work alongside your internal staff. Co-managed IT comes with a written split of tasks, so your team and ours know who handles what.
Can we outsource only one IT function?
Yes, for example, the help desk only. Our team takes your staff’s requests and fixes what it can. Anything that needs a decision goes to your internal staff, and we agree how those handoffs work up front.
Does outsourcing IT make us secure or compliant?
No. Outsourcing IT does not guarantee security or compliance on its own. It is shared work. We maintain the technical controls and keep records. Your team owns policies, staff training, and business decisions, and auditors or insurers may ask for proof of both.
How do you make sure our backups actually work?
We test restores instead of relying on backup reports alone. A report only says a job ran. A restore test shows the data comes back. Together we agree which systems must recover first.
What happens when we switch from our current IT provider?
We move in four stages. First, discovery and goals. Second, an inventory of your systems and vendors. Third, secure access and a documentation handover. Fourth, staff introductions and a first review. It all starts with a free IT Health Assessment.
How is IT outsourcing priced?
Pricing depends on your number of users, devices, and locations, and on the scope of support. We do not quote a number before we understand your setup. The free IT Health Assessment is the first step.
Can you support multiple offices and remote staff in Chicagoland?
Yes. Local engineers handle on-site work at your offices, and remote support covers everyone else, wherever they sit. All locations work under one plan and one team.
Free IT Assessment
Take a Free IT Health Assessment
Tell us about your business, and a BSGtech engineer will reach out to schedule your free IT Health Assessment. Ready for outsourced IT in Chicago? To get the most from it, bring a list of your key applications, your current IT vendors, and any issues that keep coming back.
- IT outsourcing for Chicago, IL businesses from 800 E. Business Center Dr., Suite 400, Mount Prospect, IL 60056. (847) 564-0040. Mon. to Fri., 8 a.m. to 5:30 p.m.
Request a Free IT Assessment
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