What You Need to Know Before Carrying Out a Needs Assessment for Your Technology

Keeping your business technology running can sometimes feel like being on a treadmill—you work hard to keep things moving, but eventually, something breaks, and you’re forced to fix or replace it. You should try a technology needs assessment to avoid surprises and stay ahead. This process can help you figure out what’s working, what’s not, and how to plan for the future.

What’s a Technology Needs Assessment and Why Do It?

A technology needs assessment is a way to check if your business is getting the most out of its tech. It looks at how your systems are being used and uncovers any problems or inefficiencies. Think of it as a big-picture review of your technology.

Doing this lets you find out what’s working well, what needs fixing, and where improvements are possible. For instance, if you notice a recurring issue, a needs assessment can help you find a better solution to solve it for good.

Looking at the Past, Present, and Future

We all make mistakes, and business decisions are no different. Sometimes, choices that seemed smart years ago can cause headaches today. A needs assessment helps you reflect on those past decisions to spot areas for improvement. Don’t dwell on mistakes—it’s about learning and moving forward.

Here are some questions you can ask yourself about past decisions:

• Did certain tools or systems pay off in the long run?
• Were your employees able to adapt to them easily?
• How much time or money was wasted during setup?
• Did you get the results you expected? If not, why?

You should also think about the present and future. Ask yourself:

• Are employees able to do their jobs effectively with the current tools?
• Are the issues due to policies, lack of motivation, or outdated technology?
• Could upgrading technology actually make a big difference?
• Where do you want your business to be in five or ten years?
• How can you prepare for unexpected challenges?

How to Conduct a Needs Assessment

Here are some tips to help you through the process:

• Take inventory - Before making any changes, make a list of all the technology you currently use.
• Review processes - Sometimes, the problem isn’t the tech itself but how it’s being used. Look at your workflows and processes to see if something is slowing you down.
• Match your technology investments to your goals - Think about your business goals. Does your current setup support them? If not, figure out what changes are needed.
• Stay flexible - Not every solution that works for other businesses will work for you. Don’t be afraid to try different options, but make sure they’re a good fit before committing.

If all this feels like a lot, don’t worry—you’re not alone. BSGtech can guide you through the process and ensure your technology works for your business. Call us at (866) 546-1004 to get started.